Terms and Conditions
This site is owned and operated by Donna Burrell Trading as "The Lonesome Pine" (referred to as 'Lonesome Pine, Global Interiors,' 'we' or 'us' 'our'). Global Interiors By The Lonesome Pine' Head Office is at Unit 3, Dunscar Industrial Estate, Blackburn Road, Egerton, Bolton, Lancashire BB7 9PQ.
By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.
Receipt by Global Interiors of an order via our website does not constitute legal acceptance of an order. Your order will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.
These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.
1. VAT
All of our quoted prices are inclusive of VAT at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.
2. Payment
Full payment will be required at time of order.
3. Delivery
The charges shown in our delivery section relate to delivery within the UK Mainland. Charges for deliveries outside this area are available on request. Please note delivery may not be possible in more remote areas of mainland UK.
On receipt of your product into our distribution centre, we will contact you to arrange delivery.
You will be offered an initial delivery slot but if this is not acceptable we will offer an alternative. Deliveries are scheduled to take place between 8am and 5pm Monday to Friday. Weekend deliveries can be arranged subject to location, with additional surcharge to be paid at time of booking in.
Deliveries within the North West conducted by our own two person team who will place your furniture into the room of your choice. Product will be unwrapped, assembled and you will be asked to inspect the product. All rubbish will be removed. You must inspect all goods on delivery and advise us of any shortfalls or visible damage, we cannot accept any claim for damage where the product is not unwrapped and inspected at the time of delivery.
For deliveries outside the North West, a courier service will be employed by us to deliver to your front door only. By requesting, or accepting, the offer of assistance to take the goods into your property you accept responsibility for any damage caused to fixtures or fittings.
It is your responsibility to check these items at point of delivery and advise the courier of any damage verbally and in writing on the delivery note. You must also inform us within 24 hours of any problems with your item.
4. Delivery Dates
All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.
5. Storage
Unfortunately we do not have the facility to store your product for any length of time therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.
Where the product is a standard stocked line, the stock will be returned to free stock, which means that it will be made available to other customers. In this case we cannot guarantee immediate product availability when you are ready to take the order.
This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated by a ‘Not before by date’ at the point of order, as shown on your order.
6. Disposal of old furniture
We cannot collect or dispose of your old furniture. However we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made as, in the unlikely event of a delivery problem arising, we cannot guarantee a loan piece of furniture.
7. Access
We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the product can be delivered into you home and into their chosen location. It is essential therefore that you discuss any possible restrictions on access into your home so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.
8. Colours and Finishes
Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. Exact colour swatches can be seen in store.
9. Size & Description of Product
All sizes quoted are approximate. Size and product descriptions are given in good faith from our suppliers' information. Products are manufactured to perform within the appropriate industry measurement tolerances.
10. Variation in Product Specification
Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by the Company may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.
11. Guarantee
All goods supplied are guaranteed by the manufacturer for a period of 12 months from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected.
12. General Care
The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions have not been followed.
13. Amending or Cancelling Your Order WITHIN 7 days of placing your order
We promise to give you a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.
14. Cancelling Your Order AFTER 7 days of placing your order
Made to Order Products
Made to order products, such as all sofas and items from the "Boss" range have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.
All Other Products
For products ordered over the Internet, you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery.
Exceptions to This Policy
The Cancellation and Refund policy described above will stand unless:
- We have not followed your instructions clearly
- The order has been delayed by more than 8 weeks after the lead time quoted to you in writing at the point of order
- The product is found to be faulty
Refund in excess of £199 will be made via our Head Office.
15. Cancellations By Global Interiors
We reserve the right not to accept an order if:
- We do not have the stock to fulfil the order
- If we are unable to deliver the product to your area
- If an item was incorrectly priced or described on the web site
- If your payment was not authorised
- The product has been discontinued
- If you have not complied with our terms and conditions of sale
If an order is cancelled by Global Interiors, any payments made to us will be refunded within 30 days of the cancellation.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.
